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  • Writer's pictureDean Nelson, (he/him) CTC, LLD

WestJet included COVID19 Insurance

Updated: Oct 28, 2020

WestJet is announcing no-charge COVID-19 travel insurance coverage for eligible guests booking travel to Mexico, the Caribbean and European destinations including the United Kingdom.

For reservations made on or after September 18, 2020, any WestJet air-only reservation including WestJet Vacations bookings for travel to and from Mexico, the Caribbean (excluding territories of the U.S.), Europe (including U.K.) and inbound to Canada will provide eligible guests no-charge COVID-19 travel insurance through new partner TuGo®. Coverage will be automatically applied at no additional charge to eligible guests at the time of purchase for travel until August 31, 2021 for up to 21 days. One-way travel reservations will also be eligible for coverage for up to seven days.

TuGo® Travel Insurance COVID-19 coverage for WestJet guests includes*:

  • Emergency medical and hospital costs for outbound travellers if diagnosed with COVID-19 while outside of Canada (excluding U.S) for up to a maximum limit of $100,000 CAD per insured person.

  • Emergency medical and hospital costs for inbound travellers visiting Canada diagnosed with COVID-19 while in Canada up to the maximum limit of $100,000 CAD per insured person.

  • Quarantine accommodation costs when the traveller tests positive for COVID-19 on the trip up to $150 CAD per insured person, per day to a maximum of 14 days for inbound and outbound reservations.

  • Ambulance transportation and air evacuation costs related to COVID-19, up to the maximum limit of $100,000 CAD per insured person for inbound and outbound guests.

  • COVID-19 repatriation costs in case of death of up to $5,000 CAD per insured person for inbound and outbound guests.

  • One-way economy airfare for the return of one travelling companion and dependent children when air evacuated back home for treatment.

COVID-19 related insurance coverage will apply to any eligible itinerary that includes at least one flight operated by WestJet and ticketed on WestJet ticket stock (code 838).  Guests will qualify for coverage regardless of whether their first flight was operated by WestJet or by one of WestJet’s code share partners so long as their booking was sold by WestJet and includes a flight operated and ticketed on WestJet.

Tickets purchased on a WestJet-operated flight from another airline, even if that airline is a code-share partner airline of WestJet, will not be eligible for coverage. For full coverage details, please visit here.

*Exclusions apply. Not available to residents of Saskatchewan, United States, or for travel including cruises.

The risk of contracting COVID-19 in flight remains very low. Click here to learn more about what the aviation industry is doing to help make your flight safer.

Interprovincial flight from YVR Vancouver ✈︎ YLW Kelowna, BC, Canada 40-min flight

Opening November 2nd - WestJet Elevation Airport Lounge

WestJet’s brand new Elevation Lounge – the airline’s flagship airport lounge and its first-ever in the world – is set to make its grand debut on Nov. 2 at YYC Calgary International Airport. Spanning over 9,300 square feet and available to guests departing on both international and domestic flights, the contemporary space features an array of glittering amenities, including an impressive horseshoe-shaped bar where premium guests can enjoy six beers on tap, three of which are locally brewed, one of which is WestJet’s very own ‘Elevation’ beer.

The bar, like the entire lounge, was designed to be both approachable and comfortable, a reflection of WestJet’s signature service in the sky.

“With the new lounge, we can now bring our WestJet service down to the ground where you can experience our WestJet style and how we welcome and treat our guests,” said Arved von zur Muehlen, WestJet Chief Commercial Officer, during yesterday’s virtual tour for media. “We have learned from all lounges around the world and listened to our guests. We believe that our hardware is state of the art, but besides that it’s also very much about the people – our colleagues – who make you feel welcome and safe.”

The opening of the lounge comes on the heels of last week’s announcement by The Calgary Airport Authority about its new government-approved, science-based testing trial for international arriving guests, which will hopefully reduce 14-day self-isolation requirements. Coupled with WestJet’s flagship space, YYC has now positioned itself at the forefront of global aviation recovery.

“Airports and airlines are essential in recovery and today’s lounge is another tangible example of how both WestJet and The Calgary Airport Authority are leading the way forward and committing to growth and innovation during these challenging times,” said Rob Palmer, Vice President of Commercial, Strategy & Chief Financial Officer, The Calgary Airport Authority. “By working together and implementing industry-leading health and safety measures throughout the entire airport and here in the lounge, we’ve proven that air travel can be comfortable, safe and healthy for everyone.”

WestJet’s Elevation Lounge, of course, is not the only premium space at YYC; Air Canada reopened its Maple Leaf Lounge at YYC on Oct. 15 with leading biosafety measures, a locally-inspired menu and even locally-made artisanal ice cream. When asked whether a “lounge dogfight” is brewing in Calgary between the two competing airlines, Richard Bartrem, WestJet’s Vice-President, Marketing Communications said that WestJet remains focused on its evolution.

“Our competitor friends down the road has been running lounges for decades now for premium and business travellers, while this is relatively new for WestJet,” he said. “The fact that the heat has been turned up a bit wouldn’t surprise us. I think they’re taking notice of us as well as we are very much intending to go after that segment of the market – the premium or business traveller who is looking for a lounge experience. We believe that we have built and delivered a terrific lounge experience and our guests travelling with us will notice that.”

Bartrem added that after yesterday’s sneak preview for media, influencers and VIP guests, much of the feedback focused on how surprising the end result was.

“To borrow a phrase from another brand, I think people were saying this is not your father’s WestJet,” he said. “The lounge is very much not what people expected to see from WestJet as we transition from being a low-cost carrier for many years now, and move into the space where we’re now going after a premium traveller. What we’re hearing from people is that the details and technology are impressive, and the little attentions to detail are what they’re noticing.”

The Elevation Lounge will be open to WestJet Rewards Platinum, Gold and Silver members, as well as guests travelling in Business on Boeing 787-9 Dreamliners and Priority Pass, LoungeKey, LOUNGE CLUB and Diners Club members. All other guests, including those travelling on other airlines, are welcome to access the lounge for a fee, payable upon entry.

Here’s an overview of key features of WestJet Elevation Lounge:

  • Conveniently located at Concourse B of the Domestic Terminal, and is accessible to guests departing from Concourses A, B and C, as well as Concourse D of the International Terminal

  • Chef-designed and freshly prepared menu that highlights local and seasonal ingredients; table service has been carefully introduced at this time, allowing guests to scan a QR code at any table to pull up a web application where from where they can select their order

  • Dedicated focus spaces to unplug or plug-in for business and leisure featuring WiFi, free printing and reservable meeting space with digital amenities

  • Refreshing spaces including reservable and two private shower facilities

  • WestJet Priority Service Agents to assist with travel plans, share expertise on local information and provide the caring service WestJetters are known for

  • Exclusive artwork by Calgary-based artist Mandy Stobo featuring an immersive augmented reality experience

  • Curated Canadian products from local companies such as Rocky Mountain Soap Company and Calgary’s own Fratello Coffee Roasters

  • Dedicated family space with activities for kids to interact with and explore

  • One-way glass viewing window to allow guests to people watch without being watched themselves by those passing in the terminal

  • Many of WestJet’s enhanced health and safety measures have been implemented in the lounge as part of its Safety Above All program, including: contactless self-serve entry; mandatory face masks (except when eating and drinking); plexiglass shields at high-interaction areas; and electrostatic spraying

departuresXdean - an independent agent with Personal Travel Mgmt. (BC Reg. 2806) proud members of the IGLTA and the Ensemble Travel Group.

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