• Dean Nelson

Club Med Safe Together

Updated: May 25

Club Med teams up with Cristal International Standards for a safer vacation experience.

Club Med is prepared to make your vacation as safe as it is unforgettable. The team at Club Med have a 70-year legacy and expertise in the hospitality industry. They have and continue to be committed to bring happiness, safety, consistency and the distinctive Club Med spirit to their guests. They have assembled an International Scientific Committee of specialized doctors and professors to bring you“Safe Together” ensuring a safe reopening of their resorts starting with Club Med Sandpiper Bay in Florida on June 12th.


The Club Med team has already begun making changes, from strengthened hygiene requirements and housekeeping standards, to planning for safe distancing at every step. They will reduce resort capacity, incorporate temperature checks, increase sanitization, expand digital services to limit lines, and much more.

The Club Med main guidelines and hygiene measures include:

✓ Staff wearing protective face coverings, while inside, preparing food, or cleaning.

✓ Staff wearing gloves in all food preparation and during cleaning protocols.

✓ Hand sanitizer available throughout the Resort.

✓ Deep cleaning reinforcement including sanitizing surfaces and equipment more frequently.

✓ Social distancing with floor markings.

✓ Limited number of guests and capacity with a maximum of 65% of resorts capacity.

✓ Guest’s temperature checks upon check-in and periodically during stay.

✓ Doctor or Nurse available 24/7 in the Resort.


Spacious Outdoor Areas


Club Med Low density Resorts & open-air natural environment

✓ The resorts are, on average, more than 50 acres, with bungalow-style, low-rise buildings (generally less than 3 floors).

✓ The resorts are integrated in and respectful of the surrounding natural environment.

✓ The resorts will operate with capped capacity of 65% to enable safer social distancing and space.


CRISTAL CERTIFICATION

Club Med processes will be Certified by Cristal a leading international organization focused on health, safety and risk management. These include the following:

✓ Certification Program by International Safety Audit Agency – Cristal, including new POSICheck COVID-19 Prevention Certification​

✓ All protocols have been adapted to meet or exceed local regulations and are subject to modification as regulations change


THE HIGHEST CLEANLINESS STANDARDS FOR THE ENTIRETY OF YOUR STAY

Airport Transfers


Club Med will making sure you travel safely

✓ Social distancing from the moment Club Med picks you up you up at the airport

✓ Vehicle capacities will be reduced to ensure the necessary social distancing, ensuring your privacy and safety

✓Hand sanitizers available in the vehicle

✓ All Club Med providers and teams will sanitize vehicles after each trip


Front Desk


Club Med making sure they welcome you safely

  • Temperature check for guests on arrival

  • Plexiglass protection on all reception desk

  • Floor markings in front of reception desk

  • Expand Digital Services:

✓ Easy check-in/check-out*

✓ Self-service services available in My Club Med app

(Spa bookings* & in-room requests) *available at select resorts.

✓ Electronic payment


Common Areas


Club Med making sure you enjoy the Resort safely

✓ Wearing of protective face masks in accordance with local regulations

✓ Reinforced cleaning measures and increased frequency of sanitization of common areas: halls, lobby, restrooms, corridors, etc.

✓ Sanitizing with a dedicated product on all critical touch points

✓ Dedicated measures for elevators (sanitization, signage etc.)

Guest Rooms


Club Med making sure you sleep safely

✓ New process for linen cleaning, including systematic washing above 70°C / 160°F

✓ Full sanitization of guestrooms after each departure

✓ Masks and gloves provided to housekeeping and maintenance teams

✓ During daily cleaning, a reinforced sanitization process will be carried out on major touch points


Restaurants & Bars


Club Med making sure you sip & savour safely

✓ Reduced capacity in restaurant, allowing for more distance in-between tables

✓ Increase the range of opening hours to offer more dining flexibility

✓ Expanded outdoor dining areas

✓ Focus on single plated dishes and custom preparation, giving chefs more freedom to express their culinary creativity


Sports


Club Med making sure you can exercise safely

Sports* offered at reopening:

✓ Land sports: tennis, golf, cardio training area, fitness center

✓ Water sports: kayaking, paddle boarding, water skiing, sailing

✓ Trapeze

✓ Outdoor yoga and fitness classes

✓ Hygiene checklist adapted for each sport : cleaning frequency, capacity and set-up

❌ Collective sporting events will be temporarily suspended to respect social distancing measures

*Activities may vary by resort. Collective Sport subjects to local regulations.


Pools*


Club Med making sure you can tan safely

✓ Verify water pH levels, twice a day

✓ Spacing of beach and pool lounge chairs at 2 meters / 6 feet

✓ Sanitization of floaties after each use (armbands, boards)

*Pool opening subjects to local regulation


Spa


Club Med making sure you can relax safely

✓ Sanitization of cabins between each guest

⚠️ Adapted treatment protocols (no facials, etc.)

❌ Closure of hammam and sauna facilities

✓Social distancing maintained throughout the spa journey


Boutique


Club Med making sure you can shop safely

⚠️ Electronic payment only.

✓ Plexiglass protection installed at checkout counters


Entertainment & Ambiance


Club Med making sure you can have fun safely

Programming based on smaller scale events & leveraging Club Med’s generous outdoor spaces:

✓ Live concert or DJ set

✓ Acoustic music on the beach

✓ Acrobatic show over the pool

✓ Family movie night under stars


The information contained herein is based upon recommendations currently available from various government agencies, advisors and other consultants. It is subject to change and modification at any time. Protocols may vary slightly in each resort due to local regulations and guidelines and will be updated as we learn more. As always, we recommend that all guests consult their own medical advisors and review governmental travel and health sites in order to take decisions about any personal precautions each guest may wish to take.


Interested in Club Med? click here to request more information.



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